FAQ's
WHEN WILL YOU SHIP MY ORDER?
US orders have an estimated processing time of 2–3 business days, followed by 2–5 business days in transit.
You will receive shipment confirmation and tracking information when your items ship.
Estimated delivery for US orders: 4–8 business days, including processing and transit. Our order cutoff is 12:00 noon Central Time, Monday through Friday. Orders received after the cutoff, on weekends, or on US public holidays are counted from the next business day. Delivery times are estimates and may vary because of supplier processing or carrier delays. International availability and delivery estimates depend on the product and destination and are shown at checkout. See our shipping policy for details.
Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.
Please make sure to provide the correct shipping address. We can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. We will not be held responsible for customs taxes.
HOW DO I TRACK MY ORDER?
You can track your order once it has been shipped by clicking here.
WHERE ARE MY ITEMS COMING FROM?
Our current products are fulfilled by US-based suppliers. Items in the same order may ship separately and arrive at different times.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
30 DAY MONEY BACK GUARANTEE
We're so convinced you'll absolutely love our products, that we're willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 calendar days of delivery.
Returns
Email help@ilovekittys.com with your order number and reason for returning. Contact us for approval and shipping instructions before sending anything back.
Customers pay return shipping for change-of-mind returns. We recommend a tracked service.
For damaged, faulty or incorrect items, email your order number and photos. Report visible damage or incorrect items within 48 hours of delivery. Damaged items don’t need returning.
Approved refunds go to your original payment method. See our full Refund Policy.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?
We get these prices from our wholesalers or from competitor analysis.