FAQ's
WHEN WILL YOU SHIP MY ORDER?
All orders are subject to a handling period before shipment, usually 1 - 3 business days.
You will then receive notification of shipment with full tracking information. In many instances, to save you money, we are shipping directly from the manufacturer.
Please allow 10-14 business days to receive your order, delivery times may vary depending on your country and product location.
Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.
Please make sure to provide the correct shipping address. We can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. We will not be held responsible for customs taxes.
HOW DO I TRACK MY ORDER?
You can track your order once it has been shipped by clicking here.
WHERE ARE MY ITEMS COMING FROM?
To save you money we ship our products directly from the manufacturer. These locations include the United Kingdom, China and the United States.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
30 DAY MONEY BACK GUARANTEE
We're so convinced you'll absolutely love our products, that we're willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 calendar days of delivery.
RETURNS
Several types of goods are exempt from being returned. Perishable and consumable goods such as pet food, treats, medications, supplements are completely exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Proof of Purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase.
Return Process
To begin initiating a return, within 30 calendar days of delivery, you MUST reach out to our customer support team at help@ilovekittys.com to confirm the return.
Please do not send your purchase back to the manufacturer or the address from which it was shipped.
Shipping
To return your product, you should mail your product to:
I Love Kittys
808 Glen Abbey Dr
Southlake, TX, 76092, USA
Any return without the confirmation will be void.
IMPORTANT: Please contact us before making a return.
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?
We get these prices from our wholesalers or from competitor analysis.